FISH!
Stephen C. Lundin, Ph.D., Harry Paul, John Christensen
16 min
7 Key Points
4.5 RateWhat's inside?
Discover a unique approach to creating a happy and productive work environment, inspired by a bustling fish market, that can transform your team's morale and results.
You'll learn
1. What's the FISH! Philosophy? Choose your mood, have fun, make someone's day, and stay focused.2. Making work fun and productive - how?3. Boosting team spirit - what's the secret?4. Customer service - how to make it top-notch?5. Building a positive work culture - any tips?6. Applying FISH! Philosophy in life - what's the benefit?Key points
01Growth happens when everyone's all in and working hard
Let's talk about a woman named Mary Jane Ramirez. She moved to Seattle with her family because her husband got a new job at Microrule. She also found a job as a supervisor at First Guarantee Financial, a big financial company in the city. But then, something terrible happened. Her husband died suddenly from a burst aneurysm. It was a tough time, but Mary Jane decided to pour her energy into her work. She was really good at her job and treated her team well. After three years, Mary Jane got moved to a different team at work. This team was known for not caring much about their work. But Mary Jane didn't let that stop her. She wanted to make a change. So, she looked for inspiration and found it at the Pike Place Fish Market. There, she met a guy named Lonnie who taught her four simple ways to make her team better. The first way was to "Choose Your Attitude". This meant that everyone on the team could decide how they wanted to feel about their work each day. The second way was to "Play". This meant that it was okay to have fun and be creative at work. The third way was to "Make Their Day". This meant doing things to make other people feel good and appreciated. The last way was to "Be Present". This meant really paying attention and being involved in your work. By using these four ways, Mary Jane was able to turn her team around. They went from being a team that didn't care about their work to a team that was productive and positive. This shows that any team can get better if everyone is focused and determined to do their best. So, the story of Mary Jane Ramirez shows us that with the right attitude and ways of doing things, any team can do great things. It's all about focus, determination, and a positive culture.
02Change kicks in when you're fed up with the status quo
Ever heard the saying, "Change happens when the pain of staying the same is greater than the pain of change"? Well, that's the heart of the matter we're diving into today. It's all about how discomfort can be the spark that lights the fire of change. Let's take a look at a real-life example. Meet Mary Jane Ramirez. She's a manager at a company where the atmosphere is about as exciting as watching paint dry. The morale is low, and the place is just plain dull. Mary Jane is fed up with this and knows something's got to give. One day, she finds herself at the Pike Place Fish Market. Now, you'd think a fish market would be a pretty mundane place, right? But not this one. The fishmongers there are full of energy, positivity, and fun. But here's the kicker - it wasn't always like this. The market used to be just as dull as Mary Jane's office. The fishmongers weren't happy with that, so they decided to shake things up. They brought a positive, playful attitude to their work, and voila! The place transformed. This is a perfect example of how being fed up with the status quo can lead to change. The fishmongers weren't content with a boring, monotonous work environment, so they decided to change their approach. They shifted their mindset, and it completely transformed their workplace into a lively, enjoyable place. Inspired by the fishmongers, Mary Jane decides to stir things up in her own department. She realizes that while she can't change the nature of the work, she can change the attitude she and her team bring to it. By choosing a positive, energetic attitude, she manages to boost the morale and productivity of her team. So, the bottom line is this: "Change is possible when people get uncomfortable with their current situation". Discomfort can be a powerful motivator for change. When we're not happy with our current circumstances, we're more likely to seek out and make changes that can improve our situation. Just like the transformation of the Pike Place Fish Market and Mary Jane's department, when we're fed up with the status quo, we can be the catalyst for change.
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03Change is tough and needs guts, as you'll have to make hard choices
04Your mood affects how you deal with customers
05Pay attention, employees often drop hints about how they want to be treated
06The FISH! principles can be applied to all sorts of life situations
07Conclusion
About Stephen C. Lundin, Ph.D., Harry Paul, John Christensen
Stephen C. Lundin, Ph.D., is a writer, entrepreneur, and public speaker. Harry Paul is an international speaker and consultant. John Christensen is a filmmaker and CEO of ChartHouse Learning. They co-authored "FISH!", a best-selling business book about improving workplace morale and productivity.
