
Healthcare Disrupted
Jeff Elton and Anne O'Riordan
What's inside?
Explore the future of healthcare as this book delves into innovative business models and strategies that are set to revolutionize the industry.
You'll learn
Key points
01Why the Old Healthcare System is Failing
Have you ever walked out of a doctor’s office feeling like you were on a conveyor belt, rushed through an appointment only to be handed a prescription and sent on your way? We have all experienced this frustrating dynamic, and it perfectly illustrates the central crisis at the heart of modern medicine. For decades, the global healthcare industry has operated on what is known as a "fee-for-service" or volume-based model. In this system, medical professionals, hospitals, and pharmaceutical companies are compensated for the sheer quantity of services they provide, rather than the actual health improvements they achieve. You pay for the doctor's visit, you pay for the blood test, and you pay for the medication. Notice what is missing from that transaction? Nobody is explicitly paying for you to actually get better. To truly understand why this old system is breaking down, we need to look at how the pharmaceutical industry traditionally achieved its massive success. For the latter half of the twentieth century, the dominant business strategy was the "blockbuster drug" model. Pharmaceutical giants would spend billions of dollars and decades of research to develop a single pill designed to treat widespread, common conditions like high cholesterol, heartburn, or mild depression. Once approved, they would deploy armies of sales representatives to doctors' offices around the world, pushing the drug to the mass market. If a drug worked reasonably well for a large chunk of the population, it became a blockbuster, generating billions in revenue year after year. It was a highly profitable, one-size-fits-all approach to human biology. However, humanity has fundamentally changed, and our medical needs have evolved far beyond what a simple, mass-produced pill can fix. We are living significantly longer, which is a wonderful triumph of public health, but it brings incredibly complex challenges. Aging populations are increasingly suffering from chronic, multifaceted conditions like Alzheimer's disease, type 2 diabetes, autoimmune disorders, and advanced cardiovascular diseases. These are not simple infections that can be cured with a quick round of antibiotics. They require ongoing, nuanced, and highly personalized management. When you try to apply the old blockbuster, volume-based model to these complex chronic diseases, the system completely buckles under the pressure. Consider the staggering economic toll of our current approach. Healthcare spending is skyrocketing across the globe, consuming massive portions of national GDPs and bankrupting individual families. Governments and private insurers are looking at these ballooning costs and realizing that the math simply no longer works. They are paying exorbitant prices for cutting-edge treatments, yet patients are still ending up in the emergency room, still suffering from complications, and still experiencing a poor quality of life. The realization has dawned on the industry that more healthcare does not necessarily equal better health. In fact, a fragmented system where different specialists treat different body parts without ever talking to one another often leads to redundant tests, conflicting medications, and overwhelmed patients. Furthermore, the old system was built on an astonishing lack of transparency regarding actual results. In the past, once a drug was approved through highly controlled clinical trials, it was released into the wild, and very little follow-up data was collected on how it performed in everyday life. Did the patient actually take the pill? Did they change their diet? Did the medication interact poorly with their other prescriptions? The system simply did not know, and frankly, under the volume-based model, the system did not have a strong financial incentive to care. The transaction ended at the pharmacy counter. This is the breaking point that Jeff Elton and Anne O'Riordan highlight so brilliantly. We have reached the limits of the volume-based era. Patients are frustrated, doctors are burned out by administrative burdens, and those paying the bills are demanding accountability. The traditional walls of the healthcare industry are crumbling because the fundamental definition of success is changing. Moving forward, the industry can no longer survive by just selling more things. It has to start delivering actual, measurable health. This realization sets the stage for the most exciting and disruptive pivot in the history of medicine, forcing every player in the industry to completely rethink their purpose and their business models.
02The Shift from Volume to Real Value
Let us talk about a concept that is completely turning the medical world upside down: value-based healthcare. If the old model was all about paying for the quantity of services, the new model is entirely focused on paying for the quality of outcomes. But what exactly does "value" mean in the context of your health? In simple terms, value is defined as the health outcomes that actually matter to the patient, divided by the total cost of delivering those outcomes. It is a radical shift from asking "How many pills did we sell?" to asking "Did this person actually return to a healthy, productive life, and did we achieve that in a cost-effective way?" To grasp the magnitude of this shift, consider how we purchase almost everything else in our lives. If you buy a car and the engine immediately breaks down, you expect a warranty to cover the repair because you paid for a functioning vehicle, not a pile of metal. For a long time, healthcare was the only industry where you paid full price regardless of whether the product actually worked for you. Now, payers—meaning insurance companies, national health services, and large employers—are putting their foot down. They are increasingly entering into "pay-for-performance" contracts with pharmaceutical and medical device companies. Under these revolutionary agreements, the manufacturer only gets paid the full price if their treatment successfully achieves a specific, predefined health metric in the patient. Take, for example, the highly publicized emergence of groundbreaking treatments for Hepatitis C. These new drugs were essentially cures, but they came with a staggering price tag of tens of thousands of dollars per patient. In the old system, payers would have simply balked at the cost or restricted access. In the new value-based paradigm, innovative contracts were forged. The agreement was essentially: "We will pay the high upfront cost for this drug, but if the patient's viral load does not drop to zero—if they are not actually cured—you, the pharmaceutical company, have to refund the money." This completely shifts the financial risk from the patient and the insurer back onto the creator of the drug. It is the ultimate guarantee of performance. This shift to value relies entirely on a crucial new concept called Real-World Evidence. Historically, the medical industry relied almost exclusively on clinical trials to prove a drug worked. While clinical trials are essential, they take place in highly artificial, tightly controlled environments. The patients enrolled in trials are carefully selected, closely monitored by top specialists, and reminded to take their medication every single day. But real life is incredibly messy. In the real world, people forget their pills, they consume alcohol, they experience enormous stress, and they might not have access to healthy food. Real-World Evidence is the continuous collection of data on how a treatment performs out there in the messy, unstructured reality of everyday life. The explosion of digital technology has made gathering this Real-World Evidence possible on a massive scale. Electronic health records, insurance claims databases, and patient registries are now being aggregated and analyzed to see what actually works for different types of people. This means that a drug company can no longer hide behind a successful clinical trial if their product fails to deliver results in the general population. The data will expose the truth. If a diabetes medication looks great on paper but the Real-World Evidence shows that patients taking it are still frequently hospitalized for blood sugar spikes, the perceived value of that drug plummets. This relentless focus on value is forcing pharmaceutical companies to look beyond the chemistry of their pills. They are realizing that to guarantee a positive outcome, they have to support the patient holistically. If a company's revenue is tied to whether a patient’s heart condition improves, that company suddenly cares deeply about whether the patient is eating a low-sodium diet, getting enough exercise, and managing their anxiety. They are incentivized to provide educational resources, nursing support hotlines, and digital tracking tools to ensure the medication has the best possible chance of succeeding. Ultimately, this transition from volume to value aligns the financial interests of the healthcare industry with the biological interests of the patient. It is a profoundly positive disruption. It means that the most profitable companies of the future will not be the ones that simply invent the most drugs, but the ones that actually cure the most people and keep them healthy. As we navigate our own healthcare journeys, understanding this shift empowers us to demand better. We can start asking our doctors and health providers not just what treatment they recommend, but what actual, measurable outcomes we can expect, knowing that the entire industry is finally being held accountable for delivering exactly that.

Continue reading with LeapAhead app
Full summary is waiting for you in the app
03Meet the Empowered, Connected Patient
04The Rise of the Lean Innovator
05How Value Builders Are Changing the Game
06Innovating Around the Patient Experience
07The Era of New Health Digitals
08Conclusion
About Jeff Elton and Anne O'Riordan
Jeff Elton is the CEO of Concerto HealthAI, with experience in healthcare, life sciences, and data analytics. Anne O'Riordan is a senior managing director at Accenture, specializing in life sciences. Both have extensive knowledge in healthcare innovation and digital transformation.