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To Sell Is Human

Daniel H. Pink

Duration21 min
Key Points8 Key Points
Rating4.7 Rate

What's inside?

Discover the art of persuasion in everyday life and learn how selling is not just for salespeople, but a fundamental human skill we all need to master.

You'll learn

Learn1. Learn the new sales ABCs - Attunement, Buoyancy, Clarity
Learn2. Get inside your customer's head
Learn3. Stay strong when you hear "no"
Learn4. Be clear to make the sale
Learn5. Master the art of persuasion
Learn6. Pitch, improvise, and serve like a pro.

Key points

01Sales have really shaken up in the last decade, way more than the past century!

Let's take a trip down memory lane and think about how sales used to be. Picture a salesperson with a product or service, trying to persuade a potential customer to buy it. It was a simple, direct process, usually happening face-to-face. The goal? Make the sale, plain and simple. Fast forward to the last ten years, and you'll see a sales landscape that's changed more than it did in the previous hundred. What's behind this massive shift? Three big things: technology, the internet, and changes in how we, as consumers, behave. First up, technology. It's completely changed the game. Gone are the days of being limited to physical stores or in-person chats. Now, salespeople can reach out to potential customers all over the world, at any time, thanks to the internet, e-commerce platforms, and social media. This hasn't just made the customer pool bigger, it's also changed how salespeople and customers interact. Next, let's talk about the internet. It's not just a tool for salespeople, it's also empowered us as consumers. Back in the day, salespeople were often the main source of info about a product or service. Now, we've got a world of information at our fingertips. We can research products, compare prices, and read reviews before we decide to buy. This has shifted the power in sales, giving us more control over the buying process. Finally, we've changed as consumers. We're not just buying a product or service anymore. We're buying an experience, a personalized touch, authenticity. We're buying a story, a lifestyle, a solution to a problem. This has led to a new kind of selling, where salespeople act more like advisors or consultants. They're not just pushing a product, they're understanding our needs and providing solutions. In his book, the author argues that we're all salespeople in some way. Whether we're trying to convince our boss to approve a project, persuading a client to accept our proposal, or even getting our kids to do their homework. This idea of sales goes beyond just selling products or services. It's about influencing, persuading, and moving others. So, when you hear "Sales have changed more in the last ten years than it did over the previous hundred", it's not just about a shift from a transactional process to something more complex. It's about a transformation driven by technology, the rise of the informed consumer, and changes in how we behave and what we value as consumers.

02Sales jobs are booming worldwide, and we need more skilled salespeople than ever

Let's talk about sales. It's a big deal. Bigger than you might think. In fact, according to the U.S. Bureau of Labor Statistics, one in every nine American workers is in sales. That's over fifteen million people in the U.S. alone, all making their living by convincing others to buy something. And we're not just talking about the folks at your local car dealership or the real estate agent showing you houses. Salespeople are everywhere, in every sector. They're selling everything from airplanes to city governments, from cars to potential drivers, and from multimillion-dollar consulting agreements to $10 magazine subscriptions. Here's a fun fact: the U.S., despite having the largest manufacturing economy in the world, has more salespeople than factory workers. In fact, there are more salespeople in the U.S. than the entire federal workforce, by a ratio of more than 5 to 1. And the private sector? They employ three times as many salespeople as all fifty state governments combined. If all the salespeople in the U.S. decided to form their own state, it would be the fifth-largest in the country. Now, you might be thinking, "But what about the global financial crisis? And the rise of the Internet? Surely that's had an impact on sales jobs." Well, you'd be half right. Between 2006 and 2010, the U.S. did lose about 1.1 million sales jobs due to the Great Recession. But sales still remain the second-largest occupational category in the U.S., just as it has been for decades. And the Bureau of Labor Statistics even projects that the U.S. will add nearly two million new sales jobs by 2020. As for the Internet, it hasn't had the impact you might expect. Despite the rise of broadband, smartphones, and e-commerce, which were all expected to replace salespeople, the total number of sales jobs has actually increased. The proportion of the U.S. workforce in sales has remained the same: 1 in 9. And this isn't just a U.S. thing. In Canada, sales and service occupations make up slightly more than 25% of the workforce. In Australia, about 10% of the labor force is in sales. In the U.K., about 1 in 10 workers is in sales. And in the European Union, about 13% of the labor force is in sales. So, what's the takeaway here? Sales is a big deal. It's a crucial part of labor markets around the world. Despite the shift from manufacturing to services and conceptual thinking in advanced economies, the need for salespeople hasn't diminished. In fact, it's only increasing. So, if you're looking for a career with staying power, you might want to consider sales.

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03Seems like we're all in sales these days, even if our job title doesn't say so

04What's your take on sales? It's time to rethink our views

05To sell today, you gotta walk in your customer's shoes and tune into their needs

06Got clarity? Help your customers see their problems in a new light

07Say goodbye to the old-school elevator pitch, there are better ways to sell now

08Conclusion

About Daniel H. Pink

Daniel H. Pink is an acclaimed American author and speaker on business and human behavior. His best-selling books, including "Drive" and "A Whole New Mind", have been translated into 35 languages. Pink was a host and co-executive producer of the National Geographic TV series "Crowd Control".

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